Privacy & Cookie use policy

Privacy & Cookie use policy

Last Updated: August 12, 2020

We, BookStayHop, LLC d/b/a BookStayHop™ (the “Company”), utilize this online booking platform software created by Guesty, Inc. (www.guesty.com) that allows our guests to perform online booking of reservations for Company properties (the “Booking Platform”). The Booking Platform includes our website, apps, and related online services, together the “Guesty Booking Service”.

This Privacy Policy describes how your personal information is collected, used, and shared by Guesty and us when you use the Guesty Booking Service. Also provided below is our Use of Cookies Statement.

The Guesty Booking Service is provided to you by the Company as is.

The Company is responsible for the collection and use of any information that you submit or provide through the Guesty Booking Service. The use of your information by Guesty is governed by terms the Company has in place with Guesty, who is authorized to act as the processor of the information, which includes your personal information.

In addition to this Privacy Policy, the Company has additional terms and conditions applicable to your use of the Guesty Booking Service, which are contained in our Terms of Service.

This Privacy Policy does not apply to information that is not personal information, including anonymous, de-identified, or aggregated data, even when such data has been derived from personal information.

I. Your Personal Information

The following kind of personal information is collected from you when using the Guesty Booking Service:

  • your contact information, such as full name, phone, and email address;
  • billing information and billing details.

II. Use and Disclosure of Personal Information

Guesty Use and Disclosure
The use and disclosure by Guesty of your personal information collected through the Guesty Booking Service, and your rights regarding such use and disclosure (with special provisions for California, European Union and UK residents), are set forth in the Guesty Privacy Policy, which is located at https://privacy.guesty.com/. When reviewing the Guesty Privacy Policy, you will see the category “Guests of our Customers”. You are the “Guest” being referred to.

Company Use and Disclosure
We do not sell your personal information and only utilize such information for the following purposes:

  • sharing the information with Guesty as explained above;
  • retaining your contact information to facilitate guest communications;
  • sharing your billing information and billing details through the Guesty Booking Service to the third-party billing processor, Stripe (www.stripe.com). We do not retain your billing information. Stripe’s use and protection of your billing information is set forth at: https://stripe.com/privacy;
  • disclosing your contact information to protect the safety of any person; to address fraud, security, or technical issues;
  • disclosing your contact information in connection with a subpoena, warrant, discovery order, or other request or order from a law enforcement agency.

III. Accessing, Modifying, Exporting, Or Deleting Your Information

You may access, correct, export or delete personal information collected by Guesty using the tools within the Guesty Privacy Policy (for example, editing your personal information). If you are not able to do so using the tools provided in the Guesty Privacy Policy, you should contact us for assistance using the “feel free to contact us” link provided under the “Contact Us” section below. Additionally, contact us for any requests regarding personal information that we retain and may disclose.

IV. Information Security

We, and Guesty, implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed, and you cannot expect that we, or Guesty, will be immune to information security risks.

V. Data Retention

We, and Guesty, retain personal information for as long as we, or Guesty, deem necessary for the purposes set forth above. We, or Guesty, may delete information from our respective systems, without notice to you once we, or Guesty, deem it is no longer necessary for such purposes.

VI. Third-Party Links And Content

The Guesty Booking Service may contain links to content maintained by third parties that we do not control. You should review the privacy policies of each website that you visit.

VII. Children’s Privacy

Our website and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we are processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the “feel free to contact us” link provided under the “Contact Us” section below.

VIII. Use of Cookies Statement

We, and our third-party website analytics and marketing providers (such as Google), use cookies on your use of the Guesty Booking Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Guesty Booking Service and save you the need to re-login with your username and password when you use the Guesty Booking Service.

This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.

If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Guesty Booking Service. To learn more about how to reject cookies, visit www.allaboutcookies.org.

IX. Changes To The Privacy Policy

Guesty Privacy Policy
Please refer to the Guesty Privacy Policy regarding notice and acceptance of changes made by Guesty.

Company Privacy Policy
We reserve the right to modify this Private Policy at any time in accordance with this provision. We may make changes to this Privacy Statement in response to changing laws or technical or business developments. If we make changes to the Privacy Policy, we will post the revised Privacy Policy on the Booking Platform and update the “Last Updated” date at the top of this Privacy Policy.

X. Contact Us

If you have any questions or requests regarding this Privacy Policy, feel free to contact us. Please include the words “Privacy Policy” in the message. We will address any issue to the best of our ability as soon as possible after brought to our attention.

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